Office Administration

The Office Administration program plays a pivotal role in Caldwell Community College and Technical Institute’s mission in Caldwell and Watauga counties by

• providing effective and affordable instruction in office administration courses
• offering educational opportunities to all who enter “the open door” to improve the educational well-being of individuals and the community.

The mission of the Office Administration program at Caldwell Community College and Technical Institute includes—but is not limited to—the following goals:

• to deliver consistently high-quality instruction
• to provide high-quality office administration courses
• to provide opportunities for students to receive an A.A.S. degree or a diploma in office administration
• to provide quality instruction in all related courses required in the programs
• to provide general interest courses and other instructional services for students

The Office Administration curriculum prepares individuals for positions in administrative support careers. The program equips office professionals to respond to the demands of a dynamic, computerized workplace. Emphasis is placed on non-technical as well as technical skills.

Graduates should qualify for employment in a variety of positions in business, government, and industry. Job
classifications range from entry-level to supervisor positions to middle management.

CCC&TI offers several different educational programs in this area:

• Associate's Degree (A.A.S.)
• Diploma
• Certificate: Receptionist
• Certificate: Word processing Clerk

Emphasis is placed on :

• develop proficiency in the use of integrated software
• oral and written communication
• analysis and coordination of office duties and systems
• support topics

For more information about course descriptions or required courses, refer to the current CCC&TI Course Catalog and its corresponding Addendum. Courses in the Office Systems Technology program are taught during the day and evening, and some courses are available through Distance Learning.

Employment Outlook

The Department of Labor's Occupational Outlook Handbook states "Employment of office and administrative support supervisors and managers is determined largely by the demand for administrative support workers. New technology should increase office and administrative support workers’ productivity and allow a wider variety of tasks to be performed by people in professional positions." ((Visited 2006, Aug. 21)).

To learn more about employment outlook and work enviroment in the Office Systems Technology field, go to

• The Department of Labor's Occupational Outlook Handbook or
• DISCOVER/ACT career exploration tool

Program Information

Office Administration - Receptionist  (C25370R)
Explore careers you will qualify for:
Receptionist and Information Clerks	43-4171.00
Cost for Program: Tuition and fees: Books and supplies:	$1,181.50 $375.00
Student Information: Percentage of Students enrolled in 2010-2011 who graduated the program in 2011: Median loan debt for students enrolled in 2010-2011 :	TBA None Reported

Office Administration - Word Processing Clerk  (C25370W)
Explore careers you will qualify for:
Correspondence Clerks	43-4021.00
Information and Records Clerks	43-4199.00
Word Processors and Typists	43-9022.00
Cost for Program: Tuition and fees: Books and supplies:	$1,184.50 $325.00
Student Information: Percentage of Students enrolled in 2010-2011 who graduated the program in 2011: Median loan debt for students enrolled in 2010-2011 :	TBA None Reported